If an item looks missing from a direct Valenna order, check every bundle and whether the order shipped as more than one parcel before reporting it. Smaller products are often packed under or inside larger ones.
🔍 Check first
- Open every wrapped or shrink-wrapped bundle.
- Look inside combo products and under larger items.
- Compare each product and quantity with the order confirmation.
- Check your shipping messages for more than one tracking number.
⚠️ Warning: do not throw away the packaging until every item has been checked.
📨 If it is still missing
Contact Valenna in one support thread with:
- The order number.
- The exact missing product and quantity.
- A photo of everything received together.
- A photo of the packaging and shipping label.
If the item turns up later, update the same thread so the investigation can be closed. For a marketplace purchase, report it through the marketplace order instead. See marketplace returns and problems.
❓ Frequently asked questions
My tracking says delivered but nothing arrived?
See parcel shows delivered.
👉 Related guides and next steps