What to Check When Your Valenna Parcel Arrives | Valenna Help

What to Check When Your Valenna Parcel Arrives

Before accepting a Valenna parcel, check the shipping label and inspect the outer packaging for visible damage or tampering.

✍️ Before you sign

  1. Confirm the name and delivery address are yours.
  2. Check that the tracking number matches your shipping notification.
  3. Look for crushed, opened, wet or tampered packaging.
🚨 Alert: do not sign for or accept a parcel that is visibly damaged or does not have your name on it. Tell the courier, then contact us promptly.

📦 After opening

  • Compare every item and quantity with your order confirmation.
  • Check personalisation and the product options you selected.
  • Keep the packaging and shipping label until the order has been checked.

If your order shipped as more than one parcel, check each one before reporting an item as missing.

🔧 If something is wrong

ProblemGo to
An item seems to be missingMissing item: what to check
Damaged or incorrectDamaged or incorrect order
Print quality or colourPrint quality and colour
Not sure which appliesProblem with your order: start here

❓ Frequently asked questions

Should I send anything back straight away?

No. Wait for return instructions from us.

Tracking says delivered but I have nothing?

See parcel shows delivered.

👉 Related guides and next steps