Most login problems have one of two causes: no order exists under that email address, or the email was mistyped at checkout. Accounts are created from orders, so a reset link can only be sent to an email that has an order.
| What you see | What it usually means | What to do |
|---|---|---|
| The reset email never arrives | Wrong address, or it went to spam | Use the exact order email, check spam and junk, confirm an order exists under it |
| "No account found" | No order was placed under that email, so no account exists yet | Try the email you used at checkout, or contact support |
| You mistyped the email at checkout | Confirmations, tracking and the reset email went elsewhere | Contact support so the order is located and the address corrected |
No. See how your account is created.