Valenna produces personalisation from the information supplied with the order, so spelling and item-by-item matching matter. Check your cart and confirmation against the exact text, artwork and quantity you intended.

✅ Before payment

• Proofread every name, word, date and punctuation mark, and check capitalisation.
• Look for repeated or missing entries.
• Make sure the number of names or designs matches the quantity of items ordered.
• For an uploaded file, confirm it is the final print-ready version.
• Use a separate order item where the product requires a separate design.

📋 After checkout

1. Compare the order confirmation with your intended text, artwork and quantities.
2. Keep your final submitted file or list.
3. If something is wrong or missing, contact support immediately with the order number, the affected product and the exact correction.

Do not assume a later message changes the order. A correction is accepted only when Valenna explicitly confirms it for the production stage the order has reached. See when production starts and an order can no longer be changed.

❓ Frequently asked questions

What if the confirmation is unclear?

Send the order number and the exact details to support before production.

👉 Related guides and next steps

• Check every design is included · how personalisation works
• Email support@valenna.co.za, use the contact form or WhatsApp 061 500 4106.