Your information and uploaded files are handled securely from checkout to production. Uploaded artwork and order-related files are automatically deleted 7 days after your order has been delivered, and once deleted they cannot be recovered. Keep backups of your originals.
🔒 How your data is handled
- Checkout uses a secure system for payments and order details.
- Personal information is used only to fulfil your order, send updates and give support, for example sharing delivery details with our courier partners.
- We do not sell, share or distribute customer artwork to third parties.
⚙️ How your files move
- Your files are stored securely in our system.
- The order goes through an automated print queue.
- Files go directly to production equipment.
- No manual editing, redesigning or creative alteration is done to your files.
Access to production systems is controlled, and file interaction is limited to where it is needed, such as binding, finishing or assembly. In many cases the team does not open artwork in a design capacity.
⚠️
Warning: because files print exactly as received, check size, bleed and margins where needed, colours set for print (CMYK where applicable) and that the content is final before you upload. See
the print-ready PDF checklist.
🗑️ Why files are deleted
Deleting files 7 days after delivery means your designs are not kept indefinitely, branded or sensitive material is not held longer than necessary, and the risk of data exposure over time is reduced.
❓ Frequently asked questions
Can I reorder after the files are deleted?
You will need to upload your artwork again, which is why we suggest keeping your own backup.
👉 Related guides and next steps