Valenna collects the information it needs to run the website, make your order and support you, and shares it only where that is needed to operate the service. This is a summary of the full Privacy Policy. The website policy is the controlling version.
| Question | Short answer |
|---|---|
| What is collected? | Names, contact details, delivery addresses, account and order information, and technical data such as IP address, browser, device and pages visited |
| Why? | To run accounts, make and deliver orders, send order updates, answer support, improve the site, meet legal duties and, where permitted, send offers |
| Who sees it? | Service providers such as payment, website, analytics, communication and delivery partners, only where needed. Also where you consent, in a qualifying business transfer, or where law requires |
| How long is it kept? | Only as long as needed for the stated purposes, legal duties and disputes |
Artwork you upload is used to produce your order. Uploaded files are deleted 7 days after delivery. Keep your own copy of anything you may need to reprint.
The website uses necessary, preference and similar technologies. Some features may not work if cookies are refused. See the cookie policy summary.
Valenna uses reasonable safeguards, but no online transmission or electronic storage method can be guaranteed completely secure.
It is used to produce your order. The policy lists the limited cases where information may be shared.