The fastest route depends on what you need. Email or the contact form suit detailed enquiries, and WhatsApp or phone suit quick questions. Return requests go through our returns page. Our email is support@valenna.co.za and our phone and WhatsApp number is 061 500 4106. We are open Monday to Friday from 9:00 to 16:00 and on Saturday from 10:00 to 14:00, and we are closed on Sunday.
| Channel | Details | Best for |
|---|---|---|
| support@valenna.co.za | Order help, artwork questions, product advice, technical support | |
| Order emails | orders@valenna.co.za | Order confirmations and updates come from this real mailbox. You can reply to them directly |
| Phone and WhatsApp | 061 500 4106 | Quick questions. If we cannot answer, leave a WhatsApp message or voicemail and we reply when an agent is free |
| Contact form | valenna.co.za/contact-us | Anything where you want to explain in detail |
| Returns | valenna.co.za/returns-refunds | Return requests. The form creates a support ticket automatically |
Messages received outside these hours are answered on the next business day. We aim to reply within 24 business hours. See support response times.
We are in the Cape Town area. The workshop is on a working farm with controlled access, so it is not open for visits or collections and every order goes out by courier. If you insist on collecting, a handover in Brackenfell may sometimes be arranged, but only by prior agreement. See workshop location, hours and collection.
Orders are placed on the website so product choices, personalisation, artwork and payment are captured accurately. We are happy to guide you while you order.
Yes, for smaller files. For larger files, upload to Google Drive and send a shareable link. See how to upload your design.
Yes. It comes from orders@valenna.co.za, a real mailbox, and your reply reaches us.
Log into your account, or use the tracking link once the parcel is dispatched. See how to track your order.