How to Get an Invoice for Your Valenna Order | Valenna Help

How to Get an Invoice for Your Valenna Order

For an existing Valenna order, sign in to your account and open the order to download its invoice. Need an invoice before you pay? Use Manual Bank Transfer (Invoice) at checkout.

📥 Download it from your account

  1. Your Valenna account is created after your first order.
  2. Sign in with the email used at checkout.
  3. Open the relevant order to access its invoice where available.

If you have not set a password, use the password-reset option first.

🔐 Cannot access your account?

Contact us with the order number and the exact email used at checkout. If several orders need invoices, list every order number separately.

🧾 Need an invoice before paying?

Configure the items online and complete checkout using Manual Bank Transfer (Invoice). That creates an order and invoice. It is not a separate manual quotation, and it does not start production until the applicable payment requirements are met. See getting pricing and an invoice for a large order.

🛒 Marketplace orders

For an Amazon, Takealot, Makro or other marketplace purchase, request the invoice through the marketplace order channel. Marketplace orders use a different order record.

📝 Note: never send a password or full card details when asking for an invoice. The order number and checkout email are enough.

❓ Frequently asked questions

Is the invoice a tax invoice?

The invoice is the one generated for your order. We do not issue separate certificates beyond what the invoice and checkout show.

Can I get one invoice for several orders?

Send us the list of order numbers and we will advise what is possible.

👉 Related guides and next steps