How to Request a Callback or Speak to a Consultant | Valenna

How to Request a Callback or Speak to a Consultant

Tell us what you need so the right person can handle it. Email, call or WhatsApp and say you would like a call. A callback or a specific named consultant is not automatically guaranteed.

📞 How to ask

  1. Email support@valenna.co.za, or call or WhatsApp 061 500 4106.
  2. Say you would prefer a call.
  3. Include your name and contact number.
  4. Include the product, order or service involved, and your order number if you have ordered.
  5. Add a short explanation of the question.
  6. Give a time range within business hours: Monday to Friday 9:00 to 16:00, Saturday 10:00 to 14:00.

🔄 What happens next

  • Support reviews the enquiry and refers it to the appropriate person.
  • If we can answer in writing, we may reply by email or WhatsApp instead of calling.
  • A callback time is confirmed only when an agent agrees to it.
💡 Tip: for detailed artwork, order or product questions, send the information in writing first. The right person can then prepare an accurate answer, and the call goes faster.

❓ Frequently asked questions

Does calling skip the queue?

No. Calling does not bypass the normal enquiry queue.

Is there a quicker way to find an answer?

Try the help centre map, which lists the right guide for most questions.

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