Start here to find the right Valenna help article. Each link opens a focused answer. If you are not sure where to begin, pick the topic that matches your situation.

🚨 Something went wrong with an order

• Problem with your order: start here
• Report a problem or complaint
• When production starts and an order can no longer change

🛒 Ordering and your account

• How to place your first order
• Your account and guest checkout
• Cannot log in or reset your password
• Add-to-cart or checkout fails

💰 Pricing, quotes, invoices and discounts

• Pricing, quotes, invoices and discounts hub
• Payment methods and failed payments
• Coupon or bulk discount not applying

🎨 Artwork, paper and binding

• Artwork and file preparation hub
• Paper and cardstock complete guide
• Binding: wire, comb and board complete guide
• How to upload your design

🚚 Shipping and tracking

• Shipping, delivery times and collection
• Find your tracking link
• Workshop location and collection
• International shipping

↩️ Returns and refunds

• Cancellations, returns and refunds
• When a refund is issued and what may be deducted
• Marketplace returns and refunds

📞 Still need help?

• How to contact Valenna · response times
• Email support@valenna.co.za, use the contact form or WhatsApp 061 500 4106. Include your order number.