Reward and cashback availability is shown live on eligible Valenna product pages, in your customer account or during checkout. Do not rely on older earning rates, referral percentages, birthday offers, conversion values or maximum-redemption figures.
🔍 Check whether an order earns rewards
- Open the exact product page and configure your order.
- If a cashback or rewards amount is offered, it is displayed for that product or during checkout.
- Remember that eligibility can depend on the product, the current promotion, and any discount or coupon applied.
📝 Note: not every product or order is guaranteed to earn rewards. The amount shown for the current transaction is the one that counts.
💳 Access an existing balance
- Sign in to the Valenna account linked to the email used for the earlier order.
- Open the rewards, points, coupons or account area currently available in your dashboard.
- At checkout, stay signed in and use only the redemption option and value the website presents.
Guest checkout cannot reliably retrieve an account balance. If checkout asks you to sign in after recognising your email, complete the login first.
🛠️ Rewards or cashback missing?
Take a screenshot of the product-page offer, your account balance or the checkout message, then contact us with your account email and the relevant order number.
🚨 Alert: never send a password or full payment-card details.
We can investigate what the website recorded, but an old promotion or historic rate is not a guarantee that the same terms apply to a new order.
❓ Frequently asked questions
What is the earning rate right now?
Whatever the product page, your account or checkout shows today.
Can I use rewards together with a coupon?
Eligibility can depend on the coupon or discount applied. Check the amount shown in the cart.
👉 Related guides and next steps