Free items, promotions, sponsorships and samples are not automatic entitlements. Availability depends on the specific offer or request, and approval is not guaranteed.
🏷️ Current website promotions
- Use only the offer, eligibility rules and expiry shown on the live website, product page, cart or checkout.
- Do not rely on an older pop-up, message or screenshot.
- A promotional item must appear in the cart or order confirmation as offered. Adding a normal paid product does not turn it into a free item.
🤝 Sponsorship requests
We sometimes consider sponsorship requests at our discretion. Raise a support ticket with the organisation or event, the items and quantities, the date needed and the purpose. A request does not guarantee approval, a response deadline, a particular value or free delivery.
🧪 Samples for previous customers
A previous customer introducing a new item into their range may ask us to consider a free sample. This is discretionary and not guaranteed just because you have ordered before. If it is not approved or suitable, use the normal paid sample or small-order route on the product page. See ordering a sample or proof before a larger run.
📝 What to include in a request
- your contact details and, if relevant, a previous order number
- the exact product, specification and quantity
- why it is needed and the date required
- delivery requirements
⚠️ Warning: do not place an order on the assumption that a sponsorship, sample or free item will be added later.
❓ Frequently asked questions
Do I get a free gift with every order?
Only if a current promotion says so. What counts is what appears in your cart or order confirmation.
My coupon is not working. Is that a promotion issue?
See applying a discount code.
👉 Related guides and next steps