Change a Delivery Address or PUDO Point After Ordering | Valenna

How to Change a Delivery Address or PUDO Point After Checkout

You can change the delivery address or PUDO point until your order reaches the Awaiting Collection status. Contact Valenna support immediately with your order number and the correct address or PUDO point, because once the order is marked Awaiting Collection the address can no longer be changed.

⏱️ Until when can the address be changed?

The address on the order can be corrected up to the point it becomes Awaiting Collection, the status that means it has been packed and is waiting for the courier. Orders in any earlier status (for example while they are still being produced) can still be corrected. This applies to all courier orders, including PUDO locker delivery. It does not cover workshop collection, which is not offered. See workshop location, hours and collection.

ℹ️ Good to know: you can see your order's status when you track it. If it already says Awaiting Collection or later, the address on the order can no longer be changed. See tracking your order.

📍 Choosing a PUDO point correctly

If you use PUDO locker delivery, select or enter the locker's own address as your delivery address, not your home address. Using your home address with PUDO selected can cause a mismatch that delays delivery.

⚠️ Warning: a request made after the order is Awaiting Collection cannot be actioned as an address change. Ask as early as you can, ideally the same day you order.

📋 What to prepare

  • Your order number.
  • The exact correct address (with complex or unit number, suburb and postal code) or the exact PUDO point.

❓ Frequently asked questions

Until what order status can I change my address?

Until the order reaches Awaiting Collection. After that the address on the order cannot be changed.

My order is already Awaiting Collection or has shipped. Now what?

The address on the order can no longer be changed at that point. Still contact support with the order number or tracking number and the correct details, so the team can check what, if anything, is still possible for that parcel. See tracking your order.

Does this apply to PUDO lockers too?

Yes. A PUDO locker or point can be changed up to the same Awaiting Collection cut-off.

👉 Related guides and next steps