Contact Valenna immediately if you need to add an item or change an option after checkout. A change may be possible only before the affected production step or dispatch has started, and it counts only when Valenna acknowledges it against your order.
📨 Send the request
- Your order number and the exact item affected.
- The current selection and the replacement selection or item to add.
- Corrected artwork or personalisation text, where relevant.
⚠️ Warning: keep the request linked to the original order and do not place a duplicate order unless support tells you to. Sending a message does not guarantee production has stopped.
🔄 What may happen
- If production has not reached the affected step, the change may be recorded.
- Extra product, material, rework or shipping costs may apply.
- If it has, a change may be impossible, and a new order may be the only route. See when production starts.
🧭 Use a more specific guide when it applies
❓ Frequently asked questions
Can I combine a second order with my first?
Only if the first has not yet shipped. See what happens after you place an order.
👉 Related guides and next steps