Valenna Email Disclaimer in Plain Language | Valenna

Email Disclaimer

A Valenna email and its attachments are meant only for the person it was sent to. If one reached you by mistake, tell us and delete it. If you are unsure whether a message really came from Valenna, check before opening attachments or acting on it.

📧 What the disclaimer says

  • An email and its attachments may contain confidential or legally privileged information for the named recipient only.
  • If you received it by mistake, do not use, copy or distribute it. Notify the sender and delete the email and attachments.
  • Valenna does not accept liability for damage, loss or expense arising from the email or from opening an attached file, to the extent allowed by law.

🔍 Is the email genuinely from Valenna?

CheckWhat to look for
SenderGenuine mail comes from a valenna.co.za address such as support@ or orders@
Payment detailsBe wary of any message asking you to pay into a new or different bank account
AttachmentsDo not open unexpected files or links
🚨 Alert: if a message looks suspicious, do not open its attachments, follow its payment instructions or share information. Confirm with us first through the contact page, support@valenna.co.za or WhatsApp 061 500 4106.

❓ Frequently asked questions

Can I reply to order emails?

Yes. orders@valenna.co.za is a real mailbox and your reply reaches us.

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