A common cart problem: you choose the options, Add to Cart sends you back to the options page and the artwork will not upload. Work through one clean attempt, and never pay twice before checking whether the first payment went through.
🔧 One clean attempt
- Confirm every required option is complete.
- Upload the file itself (a PDF or the required type), not a link to a design platform.
- Refresh and configure the product once.
- Try a current browser or a private window.
If the file is too large, email a Google Drive or WeTransfer link with your order number straight after ordering. See how to upload your design.
📸 Capture the failure for support
- The product link and the options you selected.
- The file type and size, and the exact message or redirect.
- A screenshot or recording, plus your browser and device.
💳 If you attempted payment
⚠️ Warning: a payment screen that shows a failure can sometimes still have gone through. Check for a bank deduction, an order number or a confirmation email before trying again. Do not repeatedly pay or recreate the order while the first transaction is being checked.
Coupon errors can be mixed in with a cart problem. See applying a coupon and payment help.
❓ Frequently asked questions
Can I order without an account?
Yes. See how your account is created.
👉 Related guides and next steps